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Customer Service


Q: How do I talk to someone about my order?

A: Just call our 800 number – 1-800-800-8550 and a real live person will answer. And the great thing is that they can also help you, right there on the phone.

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Q: How many cases of gloves come on a pallet?

A: Normally 72 cases come on a pallet.

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Q: How much are restocking charges?

A: With AmerCare, there are never any restocking charges for any reason.

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Q: I think I might have a bad box of gloves. What do I do?

A: Please call our 800 number – 1-800-800-8550 immediately and ask to speak with your sales representative. It is helpful to have the lot number and date of manufacture (located on the bottom of every box) when you call. We will address this issue as quickly as possible.

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Q: What if I need to send something back?

A: AmerCare has a 100% No Hassles Guarantee on everything we sell. If, for any reason, you are not completely satisfied, we will take back the product and refund your money in full. There are never any restocking charges associated with this guarantee.

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Q: What type of bar code system does AmerCare use?

A: UPC

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Q: When will my order ship?

A: AmerCare ships same day if the order is received before 1pm Eastern time. This assures that customers get their products as quickly as possible.

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Q: Why are the products different colors?

A: Just as with the strapping, we want to help our distributors (and ourselves) be able to differentiate products just by the color. Every medical grade glove has a unique color and every non-medical grade glove has a unique color. This color is used on the inner box and outer case.

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Q: Why do products have different color straps?

A: AmerCare wanted to make warehousing easier for our distributors and so we decided to make each size have a different color strap. Our straps are green for x-small, pink/red for small, blue for medium, yellow for large and white for x-large. This is true for every product in the AmerCare line.

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